Privacy Policy
  

Recognition of a Customer’s Expectation of Privacy
Visitors to the Crosby State Bank Website remain anonymous. Crosby State Bank is committed to providing the highest level of security and privacy regarding the collection and use of our online banking customers’ personal information, as well as that of all visitors to our web site. We do not collect unique identifying information about you individually unless you voluntarily and knowingly provide us that information. We do collect general information about your visit, such as when you accessed our site, which pages you accessed, and what Internet provider you used when you accessed our site.

Information Limiting Employee Access to Information
We have procedures and security levels that limit employee access to personally identifiable information to those employees with a business reason to know such information about you. We educate our employees about the importance of confidentially and customer privacy through standard operating procedures and special training programs. We take appropriate disciplinary measures to enforce employee privacy responsibilities. You may elect to provide us with more specific information, such as when you give us feedback or send us an email. If you provide us this information, it is used internally and in furtherance of the purpose for which it was provided. Your email address is kept no longer than 60 days. We would never sell information we collect or that is provided to us regarding visitors to the Crosby State Bank Website to any third parties. We would never spam someone who previously visited our Website.

Restrictions on Disclosing Information to Parties Outside the Financial Institution
We do not reveal specific information about your accounts or other personally identifiable data to parties outside our organization for their independent use; unless (1) you request or authorize it; (2) the information is provided to help complete a transaction initiated by you; (3) the information is provided to a reputable credit bureau or similar information reporting agency; or (4) the disclosure otherwise is lawfully required.

If you would like to know what information we have collected regarding your visit to our Website, contact operations@crosbybank.com or the person designated below. After reviewing the information, if you believe any of the information is in error, contact operations@crosbybank.com or the person designated below, explain the alleged discrepancy, and if the information is incorrect, we will update it promptly. In addition, if you believe any information we have collected about you has been used for an improper purpose, contact operations@crosbybank.com and explain your concerns in as much detail as possible so we may take any appropriate action.

Links
Crosby State Bank may have a number of links to other sites. These are offered as a courtesy and a convenience. Crosby State Bank assumes no responsibility for the content, safety, security, or privacy of any such site or any transactions with respect thereto. If you have questions or concerns about any other site’s policy regarding these matters, you should contact that site or its sponsor.

Policy Updates
Crosby State Bank reserves the right to amend or change this policy at any time and without notice. For the most current version of this policy, contact our customer service department at (281) 328-4811 or operations@crosbybank.com.

Complaints
Crosby State Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Crosby State Bank should contact the Texas Department of Banking through one of the means below:

In Person or U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294; Fax No: 512-475-1313; E-mail: consumer.complaints@banking.state.tx.us

Crosby State Bank also engages in the business of selling checks as an agent for a company licensed under the laws of the State of Texas and subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint concerning the sales of checks activities should contact the Texas Department of Banking.

Contact:
Crosby State Bank – Internet Banking
P.O. Box 929
Crosby, Texas 77532-0929